Curriculum Vitae

PROFILE

I am an honest and trustworthy individual with over 10 years’ experience of working in all aspects of retail.  I am a sociable and friendly person who has first-rate communication skills and a passion for providing an exceptional and customer-focused service at all times.  I am flexible and adaptable and have the ability to manage a varied workload applying strong attention to detail in whatever is undertaken. I would welcome the opportunity to expand my skills in a customer-focused environment where I could contribute to the efforts of a team and deliver the highest level of service possible. I am constantly looking to improve my skills and personal development and I am willing to undergo any necessary training in order to enhance my career opportunities.

KEY SKILLS

I.T Literate
Punctual, dependable and reliable
Ability to work on my own initiative
Willingness to learn and develop
Cash Handling

CAREER HISTORY

Besure Group Limited Servicing and Sales Support Agent (March 2023 - February 2024)

Generated revenue through supprting the servicing and sales departments

Any associated admin

Key holder responsibility

MH Enterprise Group Sales Agent (July 2022 - December 2022)

Generated sales through outbound calling

Key-holder responsibility

Acted as the companies Fire Marshall

Empire Sales Sales Agent (April 2022 - July 2022)

Generated sales through outbound calling

The Contact Company Call Centre Agent (November 2021 - March 2022)

Taking inbound calls to provide customer service

Verisure Security Consulant (October 2020 - November 2021)

Sell security systems face-to-face

Handle administration and paperwork

Training SP Telesales Agent (September 2019 – October 2020)

Increased Telsales revenue from business to business client acquasition.

Occasional administrative procedures and keyholder responsibility.

Home Bargains (September 2016 – 2019)

Serve customers in a polite and efficient manner.
Operate tills and handle payment by cash and card.
Deal with customer queries and complaints.
Offer advice to customers about suitable products.
Replenish stock.
Carry out merchandising for different sections of the store.
Ensure the store is safe, clean and tidy at all times.
Awareness of health and safety regulations and procedures.
Punctual, dependable and reliable
Ability to work on my own initiative
Willingness to learn and develop
Cash Handling

Verve People 2012

Serve customers in a polite and efficient manner.
Handle payment by cash and card.
Deal with customer queries and complaints.
Offer advice to customers about suitable products.
Take and process customer orders.

Produce financial reports.

Denmans Electrical Wholesalers 2012

Serve customers in a polite and efficient manner.
Handle payment by cash and card.
Deal with customer queries and complaints.
Offer advice to customers about suitable products.
Receive deliveries, organise and store.
Replenish stock and take stock takes.
Take and process customer orders.  
Carry out merchandising for different sections of the store.
Ensure the store and warehouse are safe, clean and tidy at all times.
Awareness of health and safety regulations and procedures.
Occasional van driving duties.

Use of cable cutting machine.

Arcedia Direct, Sales Consultant, 2009

Direct Marketing door to door in the local area on behalf of a charity.Completion of paperwork to set up direct debits and agreements.
Deliver excellent customer service.

Heswall Colour Centre, Retail Assistant, 2000 – 2009

Serve customers in a polite and efficient manner.
Operate tills and handle payment by cash and card.
Deal with customer queries and complaints.
Offer advice to customers about suitable products.
Receive deliveries, organise and store.
Replenish stock and take stock takes.
Take and process customer orders.  
Carry out merchandising for different sections of the store.
Ensure the store is safe, clean and tidy at all times.

Awareness of health and safety regulations and procedures.

Handled tradesman's accounts and paperwork and any other applicable admin via Microsoft Office

VOLUNTARY EXPERIENCE

Williamson Tunnels, April 2016 - Present

Monitoring all cash points and the charity shop
Cash handling
Guiding tours around the tunnels

YMCA Stores, Birkenhead, Retail Assistant, 2011 – 2012

All duties as associated with the position above.

British Heart Foundation, Retail Assistant, 2010 – 2011

Assisting with deliveries into the warehouse and lifting of heavy goods
Selling raffle tickets
All other general retail duties as associated with the above

EDUCATION AND TRAINING

Developing Your Potential Recruitment Ltd

Essential Knowledge of Key Stage Teaching Level 2

Touch Award e-course 2016

Retail And Management

Vizual Coaching e-course 2016

Level 2 Teaching Assistant - CPD Certified

AAT Level 1

Award in accounting November 2015

Highfield Awarding Body for Compliance HABC

Food safety for manufacturing July 2015

Vizual Coaching e-course 2013

Sage 50 accounts

Potential4skills 2013

Web Design e-course

Learndirect 2012

ECDL Level 2

Gourley Training, Woodside Business Park, 1999

NVQ Level 2 I.T

Wirral Met College, 1992 - 1997

G.C.S.E Maths Grade C

G.C.S.E English Grade C

G.C.S.E Sociology Grade C

G.C.S.E Info Systems Grade B

Pensby Secondary Boys School

Educated to GCSE standard of education in all core subjects

INTERESTS & HOBBIES

In my spare time I enjoy working with computers, attending my local

gym and watching football and cricket.